FAQs

🌿 About Our Products

1. Are your products natural and safe?

Yes, our products are made with skin-friendly, high-quality natural ingredients, free from harsh chemicals like parabens and phthalates.

2. Are your products original and authentic?

Absolutely — we offer 100% original products made with carefully selected ingredients and quality standards.

3. Are your products suitable for sensitive skin?

Our products are gentle, but if you have sensitive skin, we recommend a patch test before use.

4. Can your products cause allergic reactions?

Even natural ingredients may cause reactions in some people.
👉 Always perform a patch test on your inner elbow before full use.

💇‍♀️ Haircare Products

5. What haircare products do you sell?

We offer a complete range of natural haircare:

  • Hair Growth Oil: 100% natural, promotes hair growth, strengthens roots, prevents split ends, and tackles hair problems.
  • Hair Toner (Water-Based): Infused with herbs for scalp health and shine.
  • Hair Serum: Leaves hair frizz-free, smooth, and manageable after wash.

6. Can these hair products be used together?

Yes! Many customers buy haircare products as a bundle, which we recommend for best results.

  • Apply oil for growth & nourishment
  • Follow with toner for scalp balance
  • Use serum after washing for smooth, frizz-free hair

7. Are the hair products safe for all hair types?

Yes, our oils, toners, and serums are suitable for all hair types — straight, curly, frizzy, treated, or natural.

🚚 Orders & Shipping

8. How can I place an order?

Place your order directly on our website:
👉 www.gentleorganics.pk

9. What payment methods do you accept?

  • Cash on Delivery (COD)
  • Online payments: Bank transfer, debit/credit cards, mobile wallets

10. How long does delivery take?

  • Nationwide: 2–5 business days
  • Delivery may vary depending on your location

11. How can I track my order?

You will receive a tracking number via SMS or email once your order is shipped.

🔄 Returns, Refunds & Issues

12. Can I return or exchange a product?

Returns are accepted for:

  • Damaged, defective, or incorrect items
  • Must report within 48 hours of delivery

13. Do you accept returns for allergic reactions?

No, we do not accept returns for allergic reactions. Please patch test before use.

14. What if I receive a damaged product?

Contact us within 48 hours with:

  • Order number
  • Photo/video proof

We will arrange a replacement or refund.

💡 Skincare Guidance

15. How long does it take to see results?

Most products require 2–8 weeks of consistent use for visible improvement.

16. Can I use multiple skincare products together?

Yes, but some ingredients should not be mixed.

  • Use AM & PM routines properly
  • Avoid layering strong actives without guidance

17. Do I need sunscreen with your products?

Yes! Always use sunscreen during the day, especially with serums or treatments.